Return Policy

At Purrcelain, every product is made with care and intention. To reduce waste and protect our limited inventory, we currently only accept returns for items that arrive damaged or with significant quality issues.

All return requests must be made within 14 days of delivery, and the item must be unused, in original condition and packaging.

We do not accept returns for reasons of personal preference, such as:

- “My cat didn’t like it”

- “The color wasn’t as expected”

- “I changed my mind”

If your return is approved, you will be responsible for the return shipping cost, and it will be deducted from your refund. Please contact us at shop.purrcelain@gmail.com before sending any item back. Unauthorized returns will not be accepted.

Purrcelain reserves the right to deny any return request that does not meet our policy conditions.